CORE for Alinta Energy

Alinta Energy, Australia’s 4th largest energy retailer, sought to streamline its operations and enhance its growth prospects with the implementation of a CIS capable of supporting their nation wide C&I and Mass Market business.

This system was CORE; a Customer Information System (CIS) and Billing Application that Beige Tech has been building from day 1.

The Beige team worked closely with the Alinta transformation team and business to conduct a thorough assessment of the existing processes, systems, and infrastructure.

Our highly experienced industry specialists designed, solutioned and further developed CORE to meet Alinta’s transformation objectives in record time; going live with C&I system in 2019 and the Mass Market instance in 2022.

Key Achievements included:

• Built the first cloud native Enterprise scaled CIS Billing application in Australia
• Successfully converted 1.4 billion rows of data from Legacy to Target systems. We defined, built, enriched, executed, and reconciled almost all all ETL tasks at a fraction of the cost of similar sized conversions
• Built a scalable Event driven Workflow engine, providing a 65x performance improvement (from Legacy) in fundamental CIS system processes, including Read Ingestion, Read Aggregation, Invoice creation, Rendering and Dispatch. Over 440 million processed in the last year!
• Implemented State Of The Art, Compliance by design, Hardship, Life Support, Government Grant, and Best Offer technical solutions
• Created the intuitive, meaningful and data rich User Interface design that has supported a 20% reduction in Agent AHT, in the first year!
• Reduced new Product Establishment duration by 80%

We are extremely proud of our role in developing, implementing, extending, and supporting the only modern, cloud-native CIS system operating at scale in Australia.