Beige Technologies Pty Ltd (“Beige”, “we” or “us”) is committed to respecting your privacy and protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). 

This privacy policy sets out how we collect, use, store and disclose personal information and how to contact us if you have any concerns about our management of your personal information. By providing us with your personal information, you consent to us collecting, using, storing and disclosing the personal information in accordance with this policy.

What kinds of personal information do we collect?

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Beige may collect personal information about you. Examples include your name, address, telephone and mobile numbers, email address, date of birth, credit card details, bank details and other information you provide to us. We may also collect information (including detailed energy data) about your use of products and services purchased from our customers and the price you pay for them.

The kinds of personal information we collect and hold about you will depend on the circumstances of collection, including whether we collect information about you as a customer, a customer of one of our customers, a supplier, stakeholder, job applicant or in some other capacity.

We may collect personal information from an individual who provides information to us when enquiring about a product or service, when purchasing a product or service, when visiting the websites operated by us and during any recruitment process. 

We may also collect personal information about you in the course of providing services to our customers, such as energy retailers, or our customers may upload personal information about you onto a software-as-a-service platform or data hosting service provided by us.

How do we collect and protect your information?

We may collect personal information in a variety of ways, including from you directly, our customers and sales partners, when we supply services to you or when we supply services to our customers.

We take reasonable steps to keep your personal information secure to protect it from misuse, loss, unauthorized access or disclosure. We store personal information on our servers and the servers of third parties who provide us with services (including providers of data storage, IT, legal, marketing, software-as-a-service and website services). We endeavor to ensure that only authorised people who need to have access to this information to perform their job functions are able to access or use this information.

If we transfer your personal information outside Australia, we will comply with the requirements of the Privacy Act that relate to trans-border data flows.

Personal information which is no longer required will be de-identified or destroyed in accordance with the guidelines of the Information Commissioner.

How do we use your information?

Your privacy is respected, and we do not sell, rent or trade your personal information.

We use your personal information for the purpose of your dealings with us or to conduct our business. These purposes include to:

• supply our customers with products and services (including technology consulting, software development and software-as-a-service services)
• administer and manage our services, including charging, billing, payment processing and collecting debts
• market our products and services
• understand our customers’ needs and requirements
• survey our customers on a range of issues, including customer satisfaction with our services
• respond to queries from our customers about the products and services we offer
• provide information to our customers about their customers and their use of our customers’ products and services
• arrange for products and services to be supplied to our customers by third parties where appropriate (including our sub-contractors)
• develop our products and services, analyse customer needs and develop customer strategies
• comply with legal requirements and make or defend legal claims

We may also use your personal information for any other purpose for which you have consented.

We use information provided to us by job applicants to consider their applications for employment and may provide this information to third parties who assist us in the selection and recruitment process,

Who do we share your personal information with?

We may disclose your personal information to:

• customers to whom we provide services if you are a customer of them
• providers of services that we arrange to be provided to our customers (including sub-contractors)
• organisations that provide services to us to enable us to conduct our business (such as providers of data storage, IT, legal, marketing, software-as-a-service and website services)
• government agencies from who we obtain services or who we are required by law to disclose your personal information

Under certain circumstances and pursuant to the law, we may be required to disclose personal information to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud. 

We take reasonable steps to ensure that contracted service providers to whom we disclose your personal information comply with the Australian Privacy Principles.

Do we provide you with information about products and services?

If you are a customer or potential customer, we may use your personal information to provide you with information about our products and services that we believe may be relevant to you or that you would be interested in, even after you cease purchasing products or services from us, and you consent to us doing so unless you advise us otherwise.

From time to time Beige sends marketing material and customer surveys to our customers and to people who have provided their details to us. Surveys help us to improve our products and services and tailor the products and services we offer you.

If you do not wish to receive customer surveys or marketing materials from us, please contact our Privacy Officer using the details at the end of this policy. You can also opt out of receiving marketing communications by email, by clicking on the unsubscribe link in the email.

Do we use cookies?

Beige uses cookies and IP tracking on its websites to improve our services and provide you with the best website experience.

The information that we collect depends upon where you travel within our sites. Anytime that you visit our sites to browse, we collect and store the name of the domain and host from which you access the internet (for example, msn.com, aol.com, etc.); the internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the internet address of the website from which you linked directly to our site.

“Cookies” may also be used to facilitate access to these sites. “Cookies” are small files that are transferred to your hard drive for record keeping purposes. They allow the tracking of visits and the compilation of statistical data.

We use this information for statistical purposes such as measuring the number of visitors to areas of our site, to help make our site more useful and interesting to our visitors, and to provide advertising to you that we think you may be most interested in.

If you do not wish this information to be collected via “Cookies”, most browsers allow you to deny “Cookies” if you wish. Please note, however, that “Cookies” may need to be enabled for some web site features to function correctly.

How can you get access to and correct your personal information?

You have a right to access personal information held about you subject to some exceptions allowed by law. If you would like to access the personal information that Beige holds about you, please contact our Privacy Officer using the details at the end of this policy.

We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.  If any of the personal information you have provided to us changes or you find that any information we have collected is inaccurate, please provide us with the details so we can update our records.

Can we change this policy?

We may change this policy to reflect changes to privacy legislation, technology changes, company policy and customer feedback. You should refer to our website from time to time to view the current version of this policy.

What if you have a concern about this policy or your personal information?

If you have any concerns about the way your personnel information is managed by us or you believe a breach of your privacy rights has occurred, please contact our Privacy Officer using the details at the end of this policy.

If you have any concerns about the way your complaint is being handled, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/about-the-OAIC/contact-us by email at enquiries@oaic.gov.au or telephone on 1300 363 992.

How to contact us

If you would like further information about the way we manage personal information or wish to contact us regarding any privacy matter, please contact our Privacy Officer.

Mail:

The Privacy Officer

Beige Technologies

Level 5/276 Flinders Street

Melbourne VIC 3000

Email:

privacy.officer@beigetechnologies.com.au